VSM Mobile

News: July. 19, 2022 iOS & Android support ended.

The alternative feature will be supported.

Main Functions

Connection Environment

Supported Devices

Supported Printers

How to use

"VSM Mobile" a free application for mobile devices such as Android™ and iPhone, and the application is dedicated to MUTOH printer.

"VSM Mobile" enables to check the status of MUTOH printer connected to a local-area network, and the remote control will be available from your mobile devices.

Main Functions

With "VSM Mobile" version 1.2.5, the following information can be obtained from your printer.

Print Status
Remaining Ink (Remaining Smart/C)
Alert
Printer Status
Firmware Version

With the function below, a part of printer panel can be controlled remotely.

Remote Panel

More functions will be available in the future.

Print Status

Print status can be checked by animation!

"VSM Mobile" enables to check the print status of Mutoh printer connected to a local-area network by animation.
The Job status (remaining print time and length) can be checked while printing.

Read here for the using method

Remaining Ink (Remaining Smart/C)

Check the remaining ink amount in real-time!

"VSM Mobile" enables to check the remaining ink amount of Mutoh printer connected to a local-area network in real-time. In case of a printer operated with Smart/C, the remaining amount of Smart/C can be checked.

Read here for the using method

Alert

Get a trouble information of printer quickly!

"VSM Mobile" enables to check the notice of problem in Mutoh printer connected to a local-area network in real-time.

Read here for the using method

Printer Status

Can tell the printer status just by looking!

"VSM Mobile" enables to check the status of Mutoh printer connected to a local-area network in real-time.

Read here for the using method

Firmware Version

The firmware version can be checked easily!

"VSM Mobile" enables to check the firmware version of Mutoh printer connected to a local-area network easily.

Read here for the using method

Remote Panel

Keep the printer panel on hand!

"VSM Mobile" enables to operate a part of function remotely without visiting the MUTOH printer connected to a local-area network.

The image of screen is dedicated for RJ-901X / 900X.

Read here for the using method

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Connection Environment

"VSM Mobile" is designed for use within local networks.
Communicating with your printer via MSM is recommended. Direct communication will be also available via a Wi-Fi network.
In case of direct communication, some of the functions from the remote panel will be limited.

You cannot access your Mutoh printer from outside the shop with "VSM Mobile".

To communicate "VSM Mobile" with MUTOH printer, make sure your mobile devices and wireless LAN router are connected to a Wi-Fi network.

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Supported Devices

Device	OS Version	Newest Version of VSM Mobile
Android™	2.3.1 or later	1.2.5
iPhone iPod touch iPad	5.1.1 or later	1.2.5

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Supported Printers

Model	Main F/W Version
VJ-1628TD VJ-2628TD	1.08 or later
VJ-1608HS	1.06 or later
VJ-1324 VJ-1624	1.03 or later
VJ-1638 VJ-1638W	1.00 or later
VJ-1624W	2.00 or later
VJ-2638	2.04 or later
RJ-901X RJ-900X	1.00 or later
VJ-1617H	1.00 or later
VJ-1638X VJ-1638WX	3.00 or later
VJ-628	1.00 or later
VJ-426UF	1.00 or later
VJ-1626UH	1.00 or later
VJ-1628X	1.00 or later
VJ-628X	1.00 or later
VJ-1324X	3.00 or later
VJ-1624X	3.00 or later
VJ-1624WX	3.00 or later
VJ-1924WX	3.00 or later
VJ-2638X	3.07 or later
VJ-1938TX	1.00 or later
VJ-1638UH	1.01 or later
VJ-1938X	3.09 or later
VJ-1948WX	1.05 or later
VJ-626UF	1.00 or later
VJ-1324XS	3.03 or later
VJ-628MP	1.00 or later
VJ-1638UR	1.00 or later

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How to use

The initial setting and basic operation of "VSM Mobile" are as follows.

Initial Setting (via MSM)
Initial Setting (Direct)
Basic Operation
Check the print status and remaining ink (Smart/C) amount
Check the defect notification
Check the printer status
Check the firmware version
Remote Panel Operation

The usage may be changed in accordance with version upgrade.

Initial Setting (via MSM)

To communicate MUTOH printer via MSM, the MSM should be registered on "VSM Mobile" as an initial setting. Please see the below for the procedures.

Make sure "VSM Mobile", "MSM" and MUTOH printer are connected to a Wi-Fi network.

[MSM]
Start your MSM, and select "VSM Mobile Setting" from the "Setup" menu.

[MSM]
Click "Registration" button in the MSM "VSM Mobile Setting" window.

[MSM]
Wait until the MSM to be connected to mobile device with the MSM "VSM Mobile Registration" window displayed.

[VSM Mobile]
Start "VSM Mobile" from your mobile device and select "via VSM" on Communication Setting.

[VSM Mobile]
Tap [+] button at the upper-right corner of the screen to display the MSM registration window.

[MSM]&[VSM Mobile]
On the registration window, enter the following values and tap "Register" button.
- Registered Name for VSM (Optional)
- Destination IP Address *
- Destination Port Number *
- Destination Authorization Code *
*Enter the values displayed on the MSM "VSM Mobile Registration" window.

[MSM]&[VSM Mobile]
When the synchronization between mobile device and MSM is completed, the registered name of VSM will be added.
At the same time, "VSM Mobile Name" input filed will be displayed on "VSM Mobile Registration" window.

[MSM]
Enter an arbitrary name of your mobile device from the MSM "VSM Mobile Registration" window, and click "Registration" button.

[MSM]
When the registration is completed, the name of VSM Mobile registered on the VSM Mobile list in the MSM "VSM Mobile Setting" window, will be displayed.
Close the window to complete the initial setup.

* The version of MSM should be later than 8.00. The picture used for explanation is VSM version 3.03.
* Since the registered contents will be saved in the mobile device, the MSM registration will not be required at the next start-up.
* If the synchronization between mobile device and MSM is failed, the contents entered on the MSM registration window may be inappropriate, or mobile device and/or the network setting of MSM may be incorrect. Please check the contents of settings, and perform the synchronization again.

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Initial Setting (Direct)

To communicate MUTOH printer directly, MUTOH printer should be registered in "VSM Mobile" as an initial setting. Please see the below for the procedures.

Make sure "VSM Mobile" and MUTOH printer are connected to a Wi-Fi network.

[VSM Mobile]
Start "VSM Mobile" from your mobile device and select "Direct" on Communication Setting .

[VSM Mobile]
Tap [+] button at the upper-right corner of the screen to display the printer registration window.

[VSM Mobile]
Enter the following information and tap the "Register" button.
- Printer Name (Optional)
- Destination IP Address*
*Enter the Destination IP address of your Mutoh printer.

[VSM Mobile]
When the registration is complete after confirming the communication with your Mutoh printer, the registered printer name is displayed on the printer list of "VSM Mobile".

* The version of MSM should be later than 3.02. The picture used for explanation is version 3.03.
*If your mobile device can not communicate with your Mutoh printer, it may be due to the typing error of the Destination IP address or the network setting failure of your mobile device. Please correct each setting and reconnect.

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Basic Operation

When your Mutoh printer is already registered in "VSM Mobile", follow the procedures below to check its status.

Start "VSM Mobile" from your mobile device.

Select a method to communicate with the registered printer.
*When you select "Direct", move to step 4.

Tap the VSM registered name displayed in the VSM list, and move to printer list screen.

Tap the edit button displayed in the right of VSM registered name on the VSM list screen to edit and delete the registered contents of MSM.

Tap the target Mutoh printer from the list on printer list screen to move to the target "My Printer" screen.

	When you select "via VSM", the printer name and serial number displayed on the printer list is based on the MSM registration. For the procedure to register your Mutoh printer in MSM, refer to the operating instruction included in MSM.
	Tap the [Update] button at the upper right of printer list screen to update the printer list.

The configuration of "My Printer" screen is as folllows.

No.	Name
1	Button to Move to "Printer List" Screen
2	Printer Name
3	Updated Date
4	Print Status Field
5	Printer Image
6	Job Status Window
7	Remaining Ink Field
8	Ink Color
9	Remaining Ink Amount Bar
10	Update Button
11	[Remote Panel] - Button to Move to "Remote Panel" Screen
12	[Alert] - Button to Move to "Alert" Screen
13	[Status] - Button to Move to "Status" Screen
14	[Info] - Button to Move to "Information" Screen
15	[My Printer] - Button to Move to "My Printer" Screen

If multiple printers are registered, flick the "My Printer" screen to switch the target printer.

Tap the [Update] button to update the printer information.

If a problem occurs with printer, "!" mark of [Alert] button will be displayed.

[My Printer] button cannot be pressed in "My Printer" screen.

[Remote panel] button cannot be pressed with the model that does not support the remote panel.

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Check the print status and remaining ink (Smart/C) amount (v1.0.1 or later)

When your Mutoh printer is already registered in "VSM Mobile", follow the procedures below to check its print status and remaining ink (Smart/C) amount.

Open "My Printer" screen.

When the communication with printer is disabled, the image of printing status will be displayed in gray, and the message "Cannot obtain remaining ink amount" will be displayed.
If this message is displayed, check the network setting again.

While printing, the image of printing status will be changed dynamically.
Remaining print time and length on the Job Status Window will be also updated accordingly.

If the printer main firmware does not support the Job Status report to the VSM mobile, the message "Not Supported" will be displayed on the Job Status Window.

With printers operating with ink cartridge and ink bag, the remaining ink amount will be displayed by each slot.
With printers operating with Smart/C, the remaining Smart/C will be displayed.

The color displayed for remaining ink amount will be different according to the number of slot. With the printer that has many slots, scroll the viewing area on the screen to check all slots.

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Check the defect notification (v1.0.1 or later)

When your Mutoh printer is already registered in "VSM Mobile", follow the procedures below to check its abnormal status.

Open "My Printer" screen, and tap the [Alert] button on the bottom of screen to move to "Alert" screen.

Check the abnormal notification listed on the "Alert" screen.

	Tap the listed item to check the details of each problem notification.
	When multiple abnormal notifications are listed, flick the "Alert" detail screen right and left to check the details.

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Check the printer status (v1.0.1 or later)

When your Mutoh printer is already registered in "VSM Mobile", follow the procedures below to check its status.

Open "My Printer" screen, and tap the [Status] button on the bottom of screen to move to "Status" screen.

Check the printer status listed on the "Status" screen.

	Tap the listed item to check the details of each printer status.
	When multiple printer status are listed, flick the "Status" detail screen to check the details.

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Check the firmware version (v1.0.1 or later)

When your Mutoh printer is already registered in "VSM Mobile", follow the procedures below to check its firmware version.

Open "My Printer" screen. Tap the [Info] button on the bottom of screen to move to "Information" screen.
You can check the firmware version from there.

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Remote Panel Operation (v1.0.2 or later)

When your Mutoh printer is already registered in "VSM Mobile", follow the procedures below to perform the remote panel control.

Open "My Printer" screen of the target printer for remote control, and tap the [Remote Panel] button on the bottom of screen to move to "Remote Panel" screen.

Tap the operation target from the menu on "Remote Panel" screen to move to the screen appropriate for the menu.
On the right screen image, tap the [Setup] menu on the "Remote Panel" screen to move to the "Setup" screen as an example.

Only when the [Setup] is specified to change the printer setting, or operations such as [Test Print] and [Cleaning] are induced, it is necessary to set the "Remote Panel Mode" on the "Remote Panel" screen to "On" before selecting the menu, and acquire the control right.
When "Remote Panel Mode" is activated, the message "Remote Panel Mode" will be displayed on Operation panel.
Press "Cancel" button on Operation panel to turn off "Remote Panel Mode".

Tap the item to specify from the destination screen to move to the setting change screen.
On the right screen image, tap the [Side Margin] menu on the "Setup" screen to move to the "Side Margin" screen as an example.

	Tap "Update" button at the upper-right corner of the screen to save your settings.
	The setting change screen differs depending on the item to change the setting.

Tap "Setup" button at the upper-right corner of the screen to save your settings. When your setting is correctly saved, the message "Setting Completed." will be displayed.
Tap "Back" button at the upper-left corner of the screen to return to "Setup" menu and check for your setting changes.

The used screen image is dedicated for VJ-1324/1624. The contents will be different in RJ-series.

On the "Remote Panel" screen, [Alert], [Status] and [Info] buttons cannot be pressed.

My Menu (v1.1.4 or later)

With VSM Mobile version 1.1.4 or later, My Menu is newly available from the Remote Panel to create a shortcut. Here is an example of how to create a shortcut on your MyMenu.

Tap MyMenu from the Remote Panel. On the "MyMenu" screen, tap [+] button.

Available menus will appear on the "MyMenu Editing" screen. Tap the menu you want to register in your MyMenu. (The screen image on the right shows when User Type is selected.)

You can select multiple menus.

A checkmark will appear to the right of the selected menu. Then tap Setup.
If the menu is correctly registered on your MyMenu, the message "Setting Completed" will appear.

Tap Back to return to the "MyMenu" screen. The registered menu is added to the MyMenu.

	To refresh the settings on the MyMenu, tap the update button at the upper-right corner.
	To remove the registered menu from the MyMenu, go to the "MyMenu Editing" screen and take the checkmark off.

Above screen images show when VJ-426UF is selected. Available menu varies depending on the printer model being selected.

Supported Functions

See below for the printers that support remote panel function of VSM Mobile version 1.2.5, the main F/W version of the printers, and the support functions for each printer.The MSM version should be 8.00 or later.

Model

Main F/W Version

Supported functions (Type)

via MSM

Direct

VJ-1324
VJ-1624
VJ-1624W

2.03 or later

Setup*	(Check / Change)
Test Print	(Execute)
Cleaning	(Execute)

Setup*

(Check)

2.05 or later

Setup	(Check / Change)
Test Print	(Execute)
Cleaning	(Execute)
Sleep Mode	(Check / Change / Execute)
Display	(Check)

Setup	(Check)
Sleep Mode	(Check)
Display	(Check)

VJ-1638
VJ-1638W
VJ-2638

2.04 or later

Setup*	(Check / Change)
Test Print	(Execute)
Cleaning	(Execute)

Setup*

(Check)

2.07 or later

Setup	(Check / Change)
Test Print	(Execute)
Cleaning	(Execute)
Sleep Mode	(Check / Change / Execute)
Display	(Check)

Setup	(Check)
Sleep Mode	(Check)
Display	(Check)

VJ-1638X
VJ-1638WX

3.00 or later

Setup	(Check / Change)
Test Print	(Execute)
Maintenance	(Execute)
Sleep Mode	(Check / Change / Execute)
Display	(Check)

Setup	(Check)
Sleep Mode	(Check)
Display	(Check)

VJ-628
VJ-628X

1.00 or later

Setup	(Check / Change)
Test Print	(Execute)
Maintenance	(Execute)
Printer Status	(Check)
Sleep Mode	(Check / Change / Execute)
Printer Control	(Check / Change / Execute)

Setup	(Check)
Printer Status	(Check)
Sleep Mode	(Check)
Printer Control	(Check)

VJ-426UF

1.00 or later

Setup	(Check / Change)
Test Print	(Execute)
Maintenance	(Execute)
Printer Status	(Check)
Sleep Mode	(Check / Change / Execute)
Printer Control	(Check / Change / Execute)

Setup	(Check)
Printer Status	(Check)
Sleep Mode	(Check)
Printer Control	(Check)

VJ-1626UH

1.00 or later

Setup	(Check / Change)
Test Print	(Execute)
Maintenance	(Execute)
Printer Status	(Check)
Sleep Mode	(Check / Change / Execute)
Printer Control	(Check / Change / Execute)

Setup	(Check)
Printer Status	(Check)
Sleep Mode	(Check)
Printer Control	(Check)

RJ-901X
RJ-900X

1.00 or later

Test Print	(Execute)
MediaSet*	(Check)
Utility	(Change)
Consumption	(Check)
Cleaning	(Execute)

MediaSet*	(Check)
Consumption	(Check)

VJ-1628X

1.00 or later

Setup	(Check / Change)
Test Print	(Execute)
Maintenance	(Execute)
Sleep Mode	(Check / Change / Execute)
Display	(Check)

Setup	(Check)
Sleep Mode	(Check)
Display	(Check)

VJ-1324X
VJ-1624X
VJ-1624WX
VJ-1924WX

3.00 or later

Setup	(Check / Change)
Test Print	(Execute)
Cleaning	(Execute)
Sleep Mode	(Check / Change / Execute)
Display	(Check)

Setup	(Check)
Sleep Mode	(Check)
Display	(Check)

VJ-2638X

3.07 or later

Setup	(Check / Change)
Test Print	(Execute)
Cleaning	(Execute)
Sleep Mode	(Check / Change / Execute)
Display	(Check)

Setup	(Check)
Sleep Mode	(Check)
Display	(Check)

VJ-1938TX

1.00 or later

Setup	(Check / Change)
Test Print	(Execute)
Cleaning	(Execute)
Sleep Mode	(Check / Change / Execute)
Display	(Check)

Setup	(Check)
Sleep Mode	(Check)
Display	(Check)

VJ-1638UH

1.01 or later

Setup	(Check / Change)
Test Print	(Execute)
Cleaning	(Execute)
Sleep Mode	(Check / Change / Execute)

Setup	(Check)
Sleep Mode	(Check)

VJ-1938X

3.09 or later

Setup	(Check / Change)
Test Print	(Execute)
Cleaning	(Execute)
Sleep Mode	(Check / Change / Execute)
Display	(Check)

Setup	(Check)
Sleep Mode	(Check)
Display	(Check)

VJ-1948WX

1.05 or later

Setup	(Check / Change)
Test Print	(Execute)
Maintenance	(Execute)
Sleep Mode	(Check / Change / Execute)
Display	(Check)

Setup	(Check)
Sleep Mode	(Check)
Display	(Check)

VJ-626UF

1.00 or later

Setup	(Check / Change)
Test Print	(Execute)
Maintenance	(Execute)
Printer Status	(Check)
Sleep Mode	(Check / Change / Execute)
Printer Control	(Check / Change / Execute)

Setup	(Check)
Printer Status	(Check)
Sleep Mode	(Check)
Printer Control	(Check)

VJ-1324XS

3.03 or later

Setup	(Check / Change)
Test Print	(Execute)
Cleaning	(Execute)
Sleep Mode	(Check / Change / Execute)
Display	(Check)

Setup	(Check)
Sleep Mode	(Check)
Display	(Check)

VJ-628MP

1.00 or later

Setup	(Check / Change)
Test Print	(Execute)
Maintenance	(Execute)
Printer Status	(Check)
Sleep Mode	(Check / Change / Execute)
Printer Control	(Check / Change / Execute)

Setup	(Check)
Printer Status	(Check)
Sleep Mode	(Check)
Printer Control	(Check)

VJ-1638UR

1.00 or later

Setup	(Check / Change)
Test Print	(Execute)
Cleaning	(Execute)
Sleep Mode	(Check / Change / Execute)

Setup	(Check)
Sleep Mode	(Check)

	When the type of support function is "Change" or "Execute", the "Remote Panel Mode" should be "On" previously.
	The above supported functions listed in "via MSM" will be displayed in both "Direct" and "via MSM" communication settings. However, the functions listed in "Direct" are only available in the "Direct" communication setting.
	* Some functions are not available.

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